Booking Terms
Last updated: September 29, 2026
These terms apply to every tour booked on floatingmarketcantho.com, operated by Floating Market Can Tho (“we”, “us”), Cai Rang Ward, Can Tho City, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes everything listed on the tour page: private car and driver, a licensed local guide who speaks fluent English, hotel pickup and drop-off in central Can Tho, your own motor boat with life jackets, a hand-rowed sampan on a small canal, breakfast on the river, every workshop visit and entry fee listed, and on the full day the Con Son islet visits and a family lunch with soft drinks. Personal purchases, extra food and drinks you order yourself, and optional tips are not included.
2. Sample itineraries and tailor-made days
The itineraries on this site are sample days, and every tour can be tailored on request. Tell us what to add, skip or spend longer on, and we confirm the plan and an all-inclusive price in writing before you book; a tailored day can cost more or less than the sample. On the day, your guide can adjust the order and pace within the time booked.
3. Operation and licensing
Tours are designed and sold by us and operated together with a licensed local tour operator in Can Tho, with licensed local guides. Boats are run by local boat operators with the captain’s certificates and departure permits Can Tho requires for tourist boats. Your booking contract is with us; we remain your single point of contact before, during and after the tour.
4. Payment
You can pay in one of two ways. In full online: the whole price in USD by card or PayPal, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with pickup time and guide details.
5. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car, guide and boat are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.Rescheduling is free up to 3 days before departure, subject to availability.
6. Pickup area
Pickup and drop-off are included at hotels in central Can Tho, including the Ninh Kieu, Cai Khe, Tan An, An Binh, Binh Thuy and Cai Rang wards. For a hotel further out, message us before booking and we confirm the pickup in writing.
7. The market, the river and the weather
Cai Rang is a working wholesale market, not a show. The number of boats changes with the season and the day, and most of the trade is over by about 8 am; we time the morning for its busiest hour but cannot guarantee how many boats you will see.
If heavy rain or a very high tide makes the small canals unsafe, your guide swaps the hand-rowed leg for the motor boat or an orchard walk, or you can move to another date free of charge; the price stays the same and no partial refund applies. If a natural disaster or an official weather warning makes the tour impossible, we refund 100% of what you paid.
If any other part of the day becomes unavailable, such as a workshop closed for a family event, we tell you before departure where possible and offer a comparable substitute or a new date. We never quietly downgrade an itinerary.
8. Your responsibilities
Please be ready in your hotel lobby at the confirmed time; your guide waits 20 minutes and will call or message you on WhatsApp. Late starts shorten the itinerary rather than extend the day.
Life jackets must be worn on the boats, as local rules require. Step on and off boats only when the boatman or your guide says so. You are responsible for travel insurance and for telling us about dietary needs, allergies or mobility limits when booking.
9. Children and accessibility
Children are welcome. Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Tell us children’s ages when booking so the right life jackets are on board.
Boarding means a step down from a pontoon into a wooden boat, and the hand-rowed sampan is lower and narrower still. If that is not possible for someone in your group, tell us and we plan the day to stay in the larger boat and on level ground.
10. Liability
We operate with licensed partners, insured vehicles and life jackets on every boat. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
11. Contact
WhatsApp +84 368 938 081 (we reply 24/7, usually within minutes) · [email protected] · Floating Market Can Tho, Cai Rang Ward, Can Tho City, Vietnam.